Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

At waitrosea, we want you to feel confident about every purchase. If something isn’t right, we’re here to make it right. We accept return or refund requests when an item arrives damaged, defective, incorrect, or materially different from its product-page description. Requests must be submitted within 30 days after confirmed delivery.

What we cover

• Items damaged during transit.
• Items that are defective or cannot be used as described.
• Items that differ from what you ordered.
• Items that are materially different from the product-page description.

What falls outside our policy

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Items that have been opened, consumed, used, altered, emptied, contaminated, or damaged by the customer — unless directly related to a reported defect.
• Returns sent back without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to start a request

Email support@waitrosea.shop within 30 days of delivery. Please include your order number, the email address used at checkout, a short description of the issue, and clear photos or a video of the product and packaging. We’ll review and send return instructions — please don’t ship anything back before hearing from us.

Return shipping & fees

For approved claims, waitrosea will cover the return journey. When a physical return is required, we’ll provide a prepaid return label or reimburse your approved return-shipping cost. There is no restocking fee for approved eligible claims.

Approved returns are sent to:

waitrosea
714 33rd Street
Oakland, California 94609
United States

Inspection and resolution

Once your return arrives, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another solution you accept and that is permitted by law. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Your bank or card issuer may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@waitrosea.shop
Phone: +1 800-555-5555